How maintenance works
AI-powered triage, vetted contractors, transparent pricing. Maintenance handled right — 24/7/365.
The process
Tenant submits a request
Tenants submit maintenance requests through their Buildium portal with a description and photos. They can submit requests 24/7 from any device.
AI triage and categorization
Our AI system categorizes each request by urgency — emergency (flooding, fire, no heat), urgent (broken appliance, no hot water), or routine (cosmetic, minor). This ensures the right response time and the right contractor every time.
Owner approval (non-emergency)
For non-emergency work over your pre-set threshold (you choose the amount), we send you the scope and estimated cost for approval before any work begins. Emergencies are handled immediately to protect your property.
Contractor dispatched
We dispatch a licensed, insured contractor from our vetted network. The contractor receives the work order with tenant contact info, property access instructions, and clear scope of work.
Work completed and documented
Contractor completes the work and submits before/after photos. The invoice is recorded in your owner portal. You see every dollar spent in your monthly statement.
Response times
Flooding, fire, no heat, gas leak, sewage backup, broken locks
No hot water, broken appliance, AC failure, plumbing issue
Cosmetic issues, minor repairs, non-urgent requests
Why our approach is different
AI-powered triage
No human bottleneck. Requests are categorized instantly so the right contractor is dispatched faster than any traditional PM company.
Vetted contractor network
Every contractor is licensed, insured, and has been verified by us. We track pricing in our proprietary database so you never overpay.
Transparent cost tracking
Every repair is documented with photos, invoices, and cost breakdowns in your owner portal. You see exactly what was done and what it cost.
You set the threshold
Choose your approval threshold. We handle everything below it automatically. Anything above gets your approval before work starts. You stay in control.